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At Veloura, we understand that customers want their skincare products delivered safely, quickly and without unnecessary complications.
We deliver Veloura Herbal Acne Cream across Pakistan through trusted courier partners. Our delivery process is designed to ensure that every order reaches the customer in secure packaging and within the estimated delivery timeframe.
Please read the following delivery information carefully before placing your order.
Delivery time depends on the customer’s location, courier availability and accessibility of the delivery area.
Orders delivered to major cities in Pakistan usually arrive within:
Approximately 2 working days
Orders delivered to smaller cities, villages, rural locations or far areas usually arrive within:
Approximately 3–4 working days
Delivery time begins after the order has been successfully confirmed and dispatched.
Working days generally exclude Sundays, public holidays and days when courier operations are temporarily suspended.
Delivery charges are paid by the customer.
The standard delivery fee usually ranges between:
PKR 250 to PKR 300
The final delivery charges may vary depending on:
Customer location
City or delivery area
Distance from the nearest courier facility
Courier company
Remote-area delivery charges
Changes in courier service rates
The applicable delivery charge will be confirmed before or during order processing whenever necessary.
After an order is placed, our team may contact the customer by phone or WhatsApp to confirm:
Customer name
Contact number
Complete delivery address
Ordered product
Quantity
Delivery city
Any necessary location details
Orders containing incomplete, incorrect or suspicious information may be placed on hold until the customer confirms the details.
To avoid delays, customers should provide an active phone number and respond to order-confirmation messages or calls.
Customers must provide a complete and accurate delivery address when placing an order.
The address should include all relevant details, such as:
House number
Flat or apartment number, if applicable
Street number
Road name
Block or sector number
Area, colony or society name
Nearby landmark
City name
District or tehsil, where required
Correct mobile number
Alternative contact number, if available
House 25, Street 8, Block B, Model Town, near Main Market, Lahore.
Incomplete addresses such as only writing the city name, area name or a nearby landmark may result in delivery delays or unsuccessful delivery attempts.
Customers living in villages, rural areas or locations without formal street numbers should provide clear directions and the nearest recognizable landmark.
The customer must provide an active and correct mobile number at the time of placing the order.
The courier rider may call the customer to:
Confirm the address
Ask for directions
Verify availability
Confirm a nearby landmark
Inform the customer that the parcel has arrived
Arrange a suitable delivery point
Customers are strongly advised to keep their phones active and answer calls from unknown numbers while the order is out for delivery.
If the customer provides an incorrect number or repeatedly does not answer the courier’s calls, the parcel may not be delivered successfully.
Customers must ensure that they, or another responsible person, are available to receive the parcel at the provided address.
The recipient should be prepared to receive the order during normal courier delivery hours.
If the customer is unavailable, they may arrange for a family member, colleague, receptionist, security guard or another trusted person to receive the parcel on their behalf.
The recipient should be informed in advance that a Veloura order is expected.
Courier delivery riders normally contact customers through phone calls before or upon reaching the delivery location.
It is necessary for customers to answer these calls.
The delivery rider may not always send a WhatsApp message or SMS before calling. Therefore, customers should answer regular mobile calls from unfamiliar numbers during the expected delivery period.
Failure to answer courier calls may result in:
A missed delivery attempt
Delivery delay
Parcel being held at the courier facility
Parcel being returned to us
Additional redelivery charges
If the courier attempts delivery but the customer is unavailable, unreachable or does not answer the phone, the courier may make another attempt according to its internal policy.
The number of delivery attempts depends on the courier company.
If all delivery attempts are unsuccessful, the parcel may be returned to Veloura.
A customer requesting the parcel again after a failed delivery may be required to pay additional shipping or redelivery charges.
Veloura is not responsible for delivery delays caused by:
Incorrect house number
Missing street or block number
Wrong city name
Incorrect mobile number
Incomplete area details
Unclear rural location
Customer relocation after placing the order
Customer failure to provide directions
Customer failure to answer courier calls
If the customer notices an error in the delivery information, they should contact us as soon as possible.
Address changes may only be possible before the parcel has been dispatched. Once the order has entered the courier network, changing the delivery address may not be possible.
Veloura works with different courier companies to deliver orders across Pakistan.
The courier company used for an order may depend on:
Customer’s city
Service availability
Delivery performance
Remote-area coverage
Courier rates
Parcel volume
Operational conditions
Customers may not always be able to choose a specific courier company.
Our team will select the most suitable available delivery service for the customer’s location.
Some rural, mountainous, border or highly remote locations may not be directly covered by standard courier delivery services.
In such cases, the courier may:
Deliver the parcel to the nearest service location
Ask the customer to collect it from a nearby courier office
Request delivery at a nearby accessible area
Take additional time to complete delivery
Apply remote-area charges
If direct delivery is not available, our team or the courier company may contact the customer to discuss the available delivery option.
We make every reasonable effort to deliver orders within the estimated timeframe. However, delivery timelines are estimates and cannot always be guaranteed.
Occasional delays may occur because of circumstances beyond our control, including:
Severe weather
Heavy rain or flooding
Road closures
Political activity
Public demonstrations
Security conditions
Courier operational delays
Public holidays
High order volume
Seasonal sales
Eid or wedding-season rush
Remote-area limitations
Incorrect customer information
Natural disasters
Unexpected transport disruptions
Customers are encouraged to place orders in advance when they need the product before a wedding, event, function, trip or other important occasion.
Veloura Herbal Acne Cream is often purchased for regular acne care as well as for unexpected breakouts before weddings, parties, interviews, photoshoots and other important occasions.
If you are ordering for a particular event, please place your order early enough to allow for:
Order confirmation
Processing
Dispatch
Courier delivery
Possible unexpected delays
For major cities, we recommend ordering several working days before the date you need the product.
Customers living in remote or far areas should allow additional time.
Orders are checked and prepared before being handed over to the courier company.
Processing may include:
Reviewing customer information
Confirming the order
Preparing the product
Checking packaging
Securing the parcel
Booking the courier shipment
Handing over the parcel for delivery
Orders placed late in the day, on Sundays or on public holidays may be processed on the next available working day.
Every Veloura order is packed with care to help protect the product during transportation.
Customers should inspect the outer parcel at the time of delivery.
If the parcel appears severely damaged, opened or tampered with, the customer should:
Take clear photographs or a video
Inform the courier rider where possible
Contact Veloura immediately
Avoid discarding the packaging until the matter is reviewed
Any parcel-related concern should be reported as soon as possible after delivery.
Tracking availability depends on the courier company used for the shipment.
When tracking information is available, it may be shared with the customer through phone, WhatsApp, SMS or another suitable method.
Courier tracking updates may occasionally take time to appear after dispatch.
A parcel may still be in transit even when the online tracking status has not recently changed.
When receiving the order, customers should:
Confirm that the parcel is addressed to them
Check that the package is properly sealed
Receive it from the authorized courier representative
Keep the parcel away from excessive heat and direct sunlight
Store the product according to the instructions on the packaging
Customers should not refuse the parcel without a valid reason after placing and confirming an order.
Repeated order refusals may affect the acceptance of future orders.
When a customer confirms an order but later refuses to receive it without a valid reason, the courier still charges transportation and return-delivery costs.
Customers are therefore requested to place orders responsibly and only after confirming that they are willing and available to receive the product.
If a parcel is returned because the customer:
Refused delivery
Provided an incorrect address
Gave an invalid number
Did not answer repeated calls
Was unavailable during delivery attempts
Requested an address change after dispatch
The customer may be required to pay additional delivery charges before the order is shipped again.
Customers should contact us immediately if they need to change:
Mobile number
Delivery address
Product quantity
Recipient name
City
Nearby landmark
We will try to update the order if it has not yet been dispatched.
Once the parcel has been handed over to the courier company, changes may not be possible.
For questions about your order, delivery status or address information, contact Veloura through:
Phone and WhatsApp: 03239707831
Website: velouraskincare.shop
When contacting customer support, please provide:
Your full name
Order phone number
Delivery city
Order number, if available
Brief explanation of the issue
This information will help our team locate and review your order more efficiently.
Before placing your order, please make sure that:
Your name is correct
Your mobile number is active
Your complete address is provided
Your city and area are correct
A nearby landmark is included
You can answer the courier’s call
Someone is available to receive the parcel
You understand that delivery charges range from PKR 250 to PKR 300
You have allowed enough delivery time before an important event
By placing an order through the Veloura website, the customer confirms that the delivery information provided is complete and accurate.
Our goal is to make your Veloura shopping experience smooth, secure and convenient.
We carefully prepare every order and work with courier partners to deliver products across Pakistan as quickly as possible.
With correct information, an active phone number and customer availability, most orders can be delivered without difficulty.
Major cities: Approximately 2 working days
Far and remote areas: Approximately 3–4 working days
Delivery charges: Approximately PKR 250–300